Grievance Redressal Process
Market Cube Research is committed to providing fair, transparent and efficient grievance handling for all investors.
Contents
Grievance Redressal Policy
We believe investor service is a vital element for sustained business growth and therefore investor satisfaction remains our primary objective.
Key Principles
- Investors will be treated fairly at all times.
- Complaints will be handled courteously and promptly.
- Queries and complaints will be resolved efficiently.
- Transparent communication will be maintained.
Complaint Resolution Process
1. Submit Your Query
Clients may raise queries or complaints via email, phone call or written communication.
2. Review & Investigation
Our support team reviews the complaint and initiates resolution procedures.
3. Response To Investor
Clients can expect a response within the defined turnaround period.
4. Escalation To SEBI
If not satisfied, investors may lodge complaints through SCORES portal.
5. ODR Mechanism
Investors may initiate dispute resolution through the ODR platform if required.
Grievance Officer Details
Name Hemant Vishwakarma
Email info@marketcuberesearch.in
Mobile +91 8871354853